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Read What’s New on the Rapid7 Blog

Ongoing Malvertising Campaign leads to Ransomware
Rapid7 has observed an ongoing campaign to distribute trojanized installers for WinSCP and PuTTY via malicious ads on commonly used search engines, where clicking on the ad leads to typo squatted domains.
Tyler McGraw
May 13, 2024
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Rapid7 Recognized in the 2024 Gartner® Magic Quadrant™ for SIEM
Rapid7 is excited to share that we are named a Challenger for InsightIDR in the 2024 Gartner Magic Quadrant for SIEM.
Meaghan Buchanan
May 13, 2024
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Metasploit Wrap-Up 05/10/2024
Password Spraying support Multiple bruteforce/login scanner modules have been updated to support a PASSWORD_SPRAY module option. This work was completed in pull request #19079 [http://github.com/rapid7/metasploit-framework/pull/19079] from nrathaus [http://github.com/nrathaus] as well as an additional update from our developers [http://github.com/rapid7/metasploit-framework/pull/19158] . When the password spraying option is set, the order of attempted users and password attempts are changed
Christopher Granleese
May 10, 2024
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